Program Overview

The ITIL® 4 Specialist: Drive Stakeholder Value course focuses on delivering value by aligning IT services with stakeholder needs and expectations. It is designed for professionals who work in customer-facing roles, where the understanding of stakeholder relationships is crucial for delivering high-quality services. The course teaches how to create, maintain, and manage relationships with various stakeholders, including customers, users, suppliers, and partners, and how to maximize the value delivered through service management practices. In today's competitive landscape, organizations must not only meet internal goals but also ensure that services meet the needs and expectations of a wide range of stakeholders. This course covers practical techniques and methodologies that help in driving stakeholder engagement, enhancing communication, managing expectations, and improving overall customer satisfaction. Upon completion, you will be well-prepared to take the ITIL® 4 Specialist: Drive Stakeholder Value exam and obtain certification.

Eligibility Criteria

  • ITIL® 4 Foundation Certification: Completion of the ITIL® 4 Foundation certification is required to enroll in this course.
  • Ideal for: Service managers, customer relationship managers, business analysts, and anyone responsible for managing customer and stakeholder relationships within an organization.
  • Recommended for: Professionals in service management, customer relationship management, or roles that require engagement with external and internal stakeholders to ensure effective service delivery.

Skills covered

  • Understanding Stakeholder Needs and Expectations
  • Creating and Managing Relationships
  • Customer Experience Management
  • Service Design and Customer-Centric Approach
  • Service Level Agreements (SLAs) and Expectations Management
  • Stakeholder Communication and Feedback Loops
  • Driving Service Innovation
  • Governance, Risk, and Compliance
  • Managing Demand and Value Creation
  • ITIL® 4 Certification Exam Preparation

Tools covered

  • Stakeholder Engagement Tools: Tools such as SurveyMonkey, Qualtrics, and Zendesk to gather stakeholder feedback, measure satisfaction, and manage relationships.
  • Customer Relationship Management (CRM): Platforms like Salesforce, HubSpot, and Zoho CRM to manage customer interactions and track service delivery.
  • Service Design Tools: Use of tools like ServiceNow, Jira Service Management, and BMC Helix to design, monitor, and improve customer-centric services.
  • Collaboration and Communication Tools: Tools like Slack, Microsoft Teams, and Trello to improve team communication and collaboration with stakeholders.
  • Performance & Customer Feedback Tools: Tools such as Google Analytics, NPS (Net Promoter Score), and Customer Effort Score (CES) to track and assess the performance of services in meeting stakeholder expectations.

Learning Experience Highlights

  • Interactive Peer Learning: Collaborate and network with peers and mentors in a dynamic online environment.
  • Flexible Access: Missed a session? Catch up anytime with recorded classes.
  • Dedicated Mentorship: Get personalized guidance through expert mentoring sessions.
  • Comprehensive Support: A dedicated cohort manager is always ready to assist you.

Career Support with Job Assistance

Our exclusive JobAssist Plus program helps you transition from learner to professional by providing:

  • Group mentoring and networking opportunities
  • Interview preparation and skill assessments
  • AI-driven profile optimization
  • Mock interviews with industry mentors

Average Starting Salary in India : ₹8 – ₹10 LPA

Growth Potential : With GenAI skills, professionals can expect 1.5x faster promotion cycles and broader global opportunities.

Why join this course ?

Elite Certificate

Receive a certificate of program completion from simplirise

Unlock Exclusive Opportunities

Engage in live virtual master classes delivered by experience faculty

Experience Hands-on Learning

Applied learning through 15+ hands-on projects and tools with seamless access to integrated labs

Learn Popular GenAI Tools

Exposure to ChatGPT, Hugging Face, DALL-E 2, Gemini and other prominent tools

What Makes This Program Unique?

  • Industry-relevant curriculum aligned with real job roles
  • Practical tools used by top companies around the world
  • Peer learning and community-based progress tracking
  • Modular design — easy to follow and digest even for beginners
  • Access to Simplirise Corporate Network for job placement opportunities

Registration Process

Fill out the form and tell us why you're interested in the program.

Our admissions team will evaluate your background and motivation.

Once selected, secure your seat by paying the admission fee and begin your learning journey.

Apply here

Frequently Asked Questions?

The ITIL® 4 Specialist: Drive Stakeholder Value course typically takes 3 to 5 days for full-time classroom training or a few weeks for self-paced online learning. You can choose the format that works best for your schedule.

This certification demonstrates your expertise in engaging stakeholders, managing relationships, and delivering value through effective service management practices. It equips you with the skills necessary to manage stakeholder needs, customer relationships, and service innovation, all within the ITIL® framework.

Yes, the ITIL® 4 Foundation certification is a prerequisite. It provides the essential understanding of ITIL® 4 concepts that you will build upon in this course. If you haven’t completed the Foundation course, you should do so first.

The exam consists of 40 multiple-choice questions, and you need to score at least 28 correct answers (70%) to pass. The duration of the exam is 90 minutes. The exam focuses on driving stakeholder value through service design, communication, and relationship management.

Creating and managing stakeholder relationships, Customer experience management and feedback, Service design with a customer-centric approach, Managing expectations through SLAs and performance metrics, Continuous innovation and service improvement through stakeholder engagement.

The course includes exam preparation materials, including practice exams, mock questions, and study guides. Additionally, instructors provide expert tips and strategies to help you pass the exam with confidence.

The ITIL® 4 Specialist: Drive Stakeholder Value certification will make you more valuable to organizations that focus on customer and stakeholder engagement. It will open doors to roles such as Customer Experience Manager, Service Manager, Relationship Manager, and others that focus on service delivery and value creation. It also positions you as an expert in managing relationships and driving business success through IT services.

Yes, the course fee includes the exam voucher. You will receive all the necessary details to schedule your exam once you complete the training.

You will learn how to use tools like Salesforce, Jira Service Management, Zendesk, and other CRM and service management platforms to manage stakeholder relationships, track performance, and measure customer satisfaction. The course will also cover best practices in customer journey mapping, feedback loops, and service design to ensure that stakeholder needs are met effectively.

Simplirise

  • Email : support@simplirisebiz.com
  • Phone : +91 72 59 88 77 07