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Program Overview
The ITIL® 4 Specialist: Create, Deliver, and Support course focuses on the practical application of service management across the full service lifecycle, emphasizing the creation, delivery, and continuous support of IT services. The course is designed for professionals who are involved in service management activities such as designing and managing services, developing support strategies, and maintaining service delivery. This intermediate-level course deepens your knowledge of ITIL® 4 principles and processes, aligning them with your organization’s overall strategy to ensure smooth, efficient service delivery. The course also covers key concepts like service design, service transition, service operation, and service improvement. Upon completing this course, you'll be well-prepared to take the ITIL® 4 Specialist: Create, Deliver, and Support exam and earn the certification.
Eligibility Criteria
- ITIL® 4 Foundation Certification: This course requires that you have already completed the ITIL® 4 Foundation certification.
- Ideal for: Service managers, operations managers, service delivery professionals, and anyone who works in the service management domain and seeks to improve their ability to design, deliver, and support services.
- Recommended for: IT professionals involved in service design, operations, service management, or the delivery of high-quality services to end-users.
Skills covered
- Service Management Practices for Create, Deliver, and Support
- Key ITIL® 4 Practices
- Service Value System (SVS) and Service Value Chain
- Agility and Flexibility in Service Delivery
- Stakeholder Engagement and Communication
- Service Design and Continuous Improvement
- Risk Management and Service Quality
- Create, Deliver, and Support Lifecycle
- ITIL® 4 Certification Exam Preparation
Tools covered
- Service Management Tools: Tools like ServiceNow, Jira Service Management, BMC Helix, Ivanti Service Manager, and others.
- Change and Incident Management: Using ITSM tools to track, resolve, and report incidents and changes.
- Agile Tools: Learn how tools like Jira, Confluence, and Trello can help manage Agile projects in service delivery.
- Reporting & Analytics: Understand how to use analytics tools like Power BI or Tableau to measure service performance, track KPIs, and make data-driven decisions. Agile Tools: Learn how tools like Jira, Confluence, and Trello can help manage Agile projects in service delivery.
Learning Experience Highlights
- Interactive Peer Learning: Collaborate and network with peers and mentors in a dynamic online environment.
- Flexible Access: Missed a session? Catch up anytime with recorded classes.
- Dedicated Mentorship: Get personalized guidance through expert mentoring sessions.
- Comprehensive Support: A dedicated cohort manager is always ready to assist you.
Career Support with Job Assistance
Our exclusive JobAssist Plus program helps you transition from learner to professional by providing:
- Group mentoring and networking opportunities
- Interview preparation and skill assessments
- AI-driven profile optimization
- Mock interviews with industry mentors
Average Starting Salary in India : ₹8 – ₹10 LPA
Growth Potential : With GenAI skills, professionals can expect 1.5x faster promotion cycles and broader global opportunities.
Why join this course ?
Receive a certificate of program completion from simplirise
Engage in live virtual master classes delivered by experience faculty
Applied learning through 15+ hands-on projects and tools with seamless access to integrated labs
Exposure to ChatGPT, Hugging Face, DALL-E 2, Gemini and other prominent tools
What Makes This Program Unique?
- Industry-relevant curriculum aligned with real job roles
- Practical tools used by top companies around the world
- Peer learning and community-based progress tracking
- Modular design — easy to follow and digest even for beginners
- Access to Simplirise Corporate Network for job placement opportunities
Registration Process
Fill out the form and tell us why you're interested in the program.
Our admissions team will evaluate your background and motivation.
Once selected, secure your seat by paying the admission fee and begin your learning journey.