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Program Overview
The ITIL® 4 Foundation course provides an introduction to the ITIL® 4 framework, which is the most widely adopted framework for IT Service Management (ITSM). ITIL® 4 helps organizations to establish a modern, flexible approach to service management, integrating business and IT for improved service delivery. This foundation course is designed for individuals looking to gain a solid understanding of the core concepts, terminology, and practices within the ITIL® 4 framework. Whether you're new to ITIL® or transitioning from previous versions like ITIL® v3, this course will teach you essential concepts such as the Service Value System (SVS), the Service Value Chain (SVC), and key principles that can help improve IT service delivery, enhance customer satisfaction, and optimize processes. Upon completing the course, you will be well-prepared for the ITIL® 4 Foundation exam and earn the certification.
Eligibility Criteria
- No prior ITIL® knowledge required: This course is suitable for professionals of all backgrounds who are looking to understand IT service management.
- Ideal for: IT professionals, service managers, process owners, and anyone involved in IT service delivery and support.
- Recommended for: Individuals aiming for roles such as Service Desk Analyst, Service Manager, IT Operations Manager, or IT Support Technician.
Skills covered
- Introduction to ITIL® 4
- Service Value System (SVS)
- Service Value Chain (SVC)
- Guiding Principles of ITIL® 4
- Key ITIL® Practices
- Continual Improvement
- Integration of ITIL® with Other Frameworks
- ITIL® 4 Certification Exam Preparation
Tools covered
- Service Management Tools: Tools like ServiceNow, Jira Service Management, and BMC Helix that align with ITIL® processes and practices.
- Incident, Change, and Problem Management Tools: Learn how to apply ITIL® concepts using popular ITSM tools.
- Reporting & Analytics: Introduction to reporting tools to track performance metrics, service delivery, and customer satisfaction.
Learning Experience Highlights
- Interactive Peer Learning: Collaborate and network with peers and mentors in a dynamic online environment.
- Flexible Access: Missed a session? Catch up anytime with recorded classes.
- Dedicated Mentorship: Get personalized guidance through expert mentoring sessions.
- Comprehensive Support: A dedicated cohort manager is always ready to assist you.
Career Support with Job Assistance
Our exclusive JobAssist Plus program helps you transition from learner to professional by providing:
- Group mentoring and networking opportunities
- Interview preparation and skill assessments
- AI-driven profile optimization
- Mock interviews with industry mentors
Average Starting Salary in India : ₹8 – ₹10 LPA
Growth Potential : With GenAI skills, professionals can expect 1.5x faster promotion cycles and broader global opportunities.
Why join this course ?
Receive a certificate of program completion from simplirise
Engage in live virtual master classes delivered by experience faculty
Applied learning through 15+ hands-on projects and tools with seamless access to integrated labs
Exposure to ChatGPT, Hugging Face, DALL-E 2, Gemini and other prominent tools
What Makes This Program Unique?
- Industry-relevant curriculum aligned with real job roles
- Practical tools used by top companies around the world
- Peer learning and community-based progress tracking
- Modular design — easy to follow and digest even for beginners
- Access to Simplirise Corporate Network for job placement opportunities
Registration Process
Fill out the form and tell us why you're interested in the program.
Our admissions team will evaluate your background and motivation.
Once selected, secure your seat by paying the admission fee and begin your learning journey.