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Program Overview
The ITIL® 4 Strategist: Direct, Plan, and Improve course focuses on the strategic and leadership aspects of service management. This intermediate-level course is designed for IT professionals, service managers, and leaders who are responsible for driving strategic direction, planning, and continual improvement within an organization. It builds on the foundational ITIL® 4 knowledge and provides participants with the skills and techniques needed to effectively govern and manage service delivery in a constantly changing environment. The course covers important concepts like governance, organizational culture, leadership techniques, and how to embed a culture of continuous improvement across the entire organization. You will learn how to align IT services with business objectives, make data-driven decisions, and drive service optimization initiatives across various organizational levels. Upon completing this course, you will be well-prepared to take the ITIL® 4 Strategist: Direct, Plan, and Improve exam and earn the certification.
Eligibility Criteria
- ITIL® 4 Foundation Certification: Completion of the ITIL® 4 Foundation certification is a prerequisite for enrolling in this course.
- Ideal for: IT leaders, service managers, process owners, and anyone responsible for directing, planning, and improving IT services or services across multiple teams.
- Recommended for: Professionals seeking to deepen their strategic understanding of service management, including roles such as Service Strategy Manager, Service Improvement Manager, and IT Operations Manager.
Skills covered
- Directing, Planning, and Improving Services
- Governance and Organizational Alignment
- Leadership and Organizational Culture
- Continuous Improvement
- Strategic Planning and Alignment
- Risk Management
- Value Stream Management
- Innovation and Optimization
- ITIL® 4 Certification Exam Preparation
Tools covered
- Strategic Planning Tools: Tools such as Microsoft Project, Asana, Trello, and Jira to support service planning and delivery.
- Service Management Tools: Integration of strategic management concepts with tools like ServiceNow, BMC Helix, Ivanti, and Freshservice.
- Data Analytics & Reporting: Tools like Power BI, Tableau, and Google Analytics for tracking performance, measuring service quality, and making data-driven decisions.
- Continuous Improvement Tools: Techniques and tools to identify service gaps and opportunities for optimization (e.g., Lean and Six Sigma methodologies).
Learning Experience Highlights
- Interactive Peer Learning: Collaborate and network with peers and mentors in a dynamic online environment.
- Flexible Access: Missed a session? Catch up anytime with recorded classes.
- Dedicated Mentorship: Get personalized guidance through expert mentoring sessions.
- Comprehensive Support: A dedicated cohort manager is always ready to assist you.
Career Support with Job Assistance
Our exclusive JobAssist Plus program helps you transition from learner to professional by providing:
- Group mentoring and networking opportunities
- Interview preparation and skill assessments
- AI-driven profile optimization
- Mock interviews with industry mentors
Average Starting Salary in India : ₹8 – ₹10 LPA
Growth Potential : With GenAI skills, professionals can expect 1.5x faster promotion cycles and broader global opportunities.
Why join this course ?
Receive a certificate of program completion from simplirise
Engage in live virtual master classes delivered by experience faculty
Applied learning through 15+ hands-on projects and tools with seamless access to integrated labs
Exposure to ChatGPT, Hugging Face, DALL-E 2, Gemini and other prominent tools
What Makes This Program Unique?
- Industry-relevant curriculum aligned with real job roles
- Practical tools used by top companies around the world
- Peer learning and community-based progress tracking
- Modular design — easy to follow and digest even for beginners
- Access to Simplirise Corporate Network for job placement opportunities
Registration Process
Fill out the form and tell us why you're interested in the program.
Our admissions team will evaluate your background and motivation.
Once selected, secure your seat by paying the admission fee and begin your learning journey.